CV9 Privacy Policy — Our Commitment to Protecting Your Data

CV9 is an international-standard online gaming platform delivering safe and trusted entertainment to players in Bangladesh. Our Privacy Policy Serves as a detailed guide on how your personal data is collected, stored, used, and protected.

This privacy policy applies to CV9's website, mobile application, and all associated services. We believe transparency is the foundation of a healthy, trusted relationship — so we explain clearly what we do and do not do with your data.

• This policy applies equally to all CV9 services and products.
• In the event of any conflict between the English and Bangla versions, the English version shall prevail.
• This policy is developed in alignment with international data protection laws and GDPR principles.
• By using the platform, you give your full consent to this Privacy Policy.

When you create an account and use our services on CV9, we collect certain necessary information. This data is used solely to improve your experience and ensure security.

All data collected on CV9 is used only for specific, clearly defined purposes. Our Privacy Policy no data is used for any purpose other than what it was collected for.

• Account Management: Your information is used for registration, login, and account verification.
• Payment processing: Financial details are required to process deposit and withdrawal requests successfully.
• Security & fraud prevention: Unusual activity is detected and your account is kept secure automatically.
• Customer support: Your data is used to resolve any issues you encounter as quickly as possible.
• Responsible Gaming: Used to identify problem gambling patterns and provide timely support.
• Service improvement: Used for analytical purposes to further improve the user experience.
• Legal Compliance: Data is retained to comply with applicable laws and regulatory requirements.

CV9 will never sell or rent your data for advertising, third-party marketing, or any other commercial purpose — that is our most fundamental privacy commitment.

CV9's Privacy Policy we strictly limit data sharing. Information may only be shared with third parties in the specific circumstances outlined below.

• Payment processors: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
• Legal Authorities: We may be required to disclose information pursuant to a court order or government directive.
• Security partners: Information may be shared with licensing authorities to prevent fraud and money laundering.
• Technology service providers: Trusted technology partners receive limited data only as needed to operate our platform, and they are bound by the same privacy standards.

CV9 uses cookies and similar tracking technologies to enhance your browsing experience. These technologies operate under our privacy policy.

• Essential Cookies: Essential for keeping your login session active and maintaining security — these cannot be disabled.
• Functional Cookies: Your preferred language and settings are remembered so you don't have to reconfigure them every time you log in.
• Analytical cookies: Helps us understand which pages are used most — used to improve our services.

You can manage cookies at any time through your browser settings. Note that disabling certain cookies may limit some platform features.

CV9's Privacy Policy your data is not retained longer than necessary. However, certain information may be kept for a defined period to meet legal and regulatory obligations.

• All data is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure — a requirement under international financial regulations.
• KYC documents may be retained for up to 7 years after account closure.
• If marketing consent is withdrawn, the relevant data is deleted immediately.

Under CV9's privacy policy, you have specific rights over your own data. We fully respect and uphold those rights.

• Right to access: You may submit a request to find out what information we hold about you.
• Right to rectification: If any of your information is incorrect, you may request that it be updated.
• Right to erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to restrict processing: You can request that we restrict the use of your data for specific purposes.
• Right to data portability: You may request a copy of your data in an accessible, portable format.
• Right to opt out of marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, contact our support team. Requests are typically processed within 30 days.

CV9 is strictly operated for individuals aged 18 and above. Our Privacy Policy and Responsible Gaming policy are both committed to protecting minors.

• Age verification is mandatory at registration — users under 18 are not permitted to create an account.
• Age verification is confirmed through the KYC process.
• We do not knowingly collect or store data from minors.
• Any account suspected of belonging to a minor is immediately reviewed and suspended if necessary.

CV9 reserves the right to update or amend this privacy policy as needed. We will notify you in advance of any significant changes.

• The date of any change will be noted at the top of this page as "Last Updated".
• For major changes, you will be notified via your registered email or through a platform notification.
• Continuing to use the platform after any changes constitutes acceptance of the updated policy.
• We recommend visiting this page regularly to stay informed about the latest updates.

For any questions, requests, or complaints regarding this privacy policy, please contact CV9's dedicated privacy team. Our support team is available 24 hours a day, 7 days a week.

• Instant support is available via live chat.
• Email: [email protected]
• For general data protection inquiries, contact our FAQ Page View.